Frequently Asked Questions
Everything you need to know about our premium cuts and delivery.
How do you ensure the freshness of the meat during transit?
All orders are packed in high-performance insulated boxes with specialized gel ice packs designed to maintain a consistent temperature for up to 48 hours, ensuring your food arrives in peak condition.
Where do you source your products from?
We partner exclusively with sustainable local farms and ethical gamekeepers who prioritize animal welfare and traditional grazing methods to ensure the highest quality flavor and texture.
When can I expect my delivery?
Orders placed before 12 PM Monday through Thursday are typically processed for next-day delivery. You will receive a tracking link via email once your order has been dispatched from our facility.
Can I freeze the products upon arrival?
Yes, our meat is delivered fresh and is suitable for home freezing. We recommend freezing on the day of delivery and consuming within 3-6 months for optimal quality.
What is your return policy for perishable goods?
Due to the nature of our products, we cannot accept returns. However, if there is an issue with the quality or condition of your order, please contact our support team within 24 hours for a full refund or replacement.
Do you offer any hormone-free or organic options?
Absolutely. All of our game and livestock are raised without the use of growth hormones or unnecessary antibiotics, adhering to strict natural growth standards.